At 838jili, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what data we collect, why we collect it, and how we keep it safe.
These highlights summarise our key privacy commitments. Please read the full policy below for complete details.
All data transmitted between your device and 838jili is protected by 256-bit SSL/TLS encryption — the same standard used by Philippine banks and GCash. Your personal and financial information is never sent in plain text.
838jili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the 838jili platform and to comply with legal obligations.
838jili processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and its implementing rules and regulations as enforced by the National Privacy Commission (NPC) of the Philippines.
You have the right to access, correct, and request deletion of your personal data held by 838jili. Submit a data request to our support team at any time and we will respond within the timeframes required by Philippine law.
When you use GCash to deposit or withdraw at 838jili, your GCash credentials are processed directly by GCash and are never stored on 838jili servers. We only receive transaction confirmation data necessary to credit your account.
838jili will only send you marketing communications if you have opted in. You can unsubscribe from promotional emails at any time. We will always send essential account and security notifications regardless of your marketing preferences.
This Privacy Policy ("Policy") describes how 838jili ("838jili", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("you", "Player", "User") who access or use the 838jili website at 838jili.net and all associated services (collectively, the "Platform"). This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Republic of the Philippines, and its Implementing Rules and Regulations. By using the 838jili Platform, you consent to the data practices described in this Policy.
838jili is committed to protecting the privacy and security of every player who uses our platform. We understand that trust is the foundation of any relationship between a player and an online gaming platform, and we take our responsibility as a data controller seriously.
This Policy applies to all personal data collected through the 838jili website, mobile platform, customer support channels, and any other touchpoints where you interact with 838jili. It covers data collected from players based in the Philippines — including those in Metro Manila, Cebu, Davao, Quezon City, Makati, and other regions — as well as any other jurisdiction where 838jili operates.
Please read this Policy carefully alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. If you do not agree with the practices described in this Policy, please discontinue use of the Platform and contact us to close your account.
838jili collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. We collect data in three primary ways: information you provide directly, information collected automatically, and information received from third parties.
838jili does not collect or store:
838jili uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your 838jili player account, verifying your identity, and managing your account settings and preferences. |
| Service Delivery | Processing deposits and withdrawals, crediting winnings, applying bonuses, and providing access to games and platform features. |
| Legal Compliance | Fulfilling KYC/AML obligations, age verification, regulatory reporting to PAGCOR, and compliance with Philippine law including RA 10173. |
| Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions. |
| Responsible Gaming | Monitoring for signs of problem gambling, enforcing self-exclusion and deposit limits, and providing responsible gaming interventions where appropriate. |
| Customer Support | Responding to your enquiries, resolving disputes, and improving the quality of our support services. |
| Platform Improvement | Analysing usage patterns to improve platform performance, game selection, user experience, and feature development. |
| Marketing | Sending promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications. |
| Security | Protecting the integrity of the Platform, detecting unauthorised access, and maintaining the security of player accounts. |
Under the Data Privacy Act of 2012 (RA 10173), 838jili processes your personal data on the following legal bases:
838jili does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
We engage trusted third-party service providers to assist in operating the Platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, fraud detection services, customer support software providers, and analytics platforms. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable privacy law.
Third-party game providers whose games are available on the 838jili Platform may receive limited technical data (such as a pseudonymous player identifier and bet/win data) necessary to operate their games and ensure fair play. Game providers do not receive your full personal profile.
838jili may be required to disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), or other Philippine government authorities where required by law, court order, or regulatory directive.
Where required by applicable law or in response to a valid legal process, 838jili may disclose personal data to law enforcement agencies, courts, or other government bodies. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of 838jili's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
838jili uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage, and support security functions. A cookie is a small text file placed on your device when you visit the Platform.
You can control non-essential cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of the Platform — for example, you may be required to log in more frequently or some game features may not work correctly.
838jili retains your personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and regulatory compliance |
| KYC / identity documents | Duration of account + 5 years after closure | AML compliance, PAGCOR requirements |
| Transaction records | 10 years from transaction date | AMLC reporting, BIR tax records |
| Game history and bet records | 5 years from date of activity | Dispute resolution, regulatory audit |
| Customer support communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
| Technical / log data | 12 months from collection | Security monitoring, fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures. Where data is anonymised, it may be retained indefinitely for statistical and analytical purposes.
838jili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes:
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 838jili. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
Know what personal data we collect, why we collect it, and how it is used — as described in this Policy.
Request a copy of the personal data we hold about you, including how it has been processed.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to processing of your personal data for direct marketing or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Seek compensation for any damages sustained as a result of inaccurate, incomplete, outdated, or unlawfully obtained personal data.
Lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.
838jili will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you. We may require identity verification before processing your request to ensure we do not disclose data to unauthorised parties.
The 838jili Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the personal data, and return any deposits in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that your child has registered on the 838jili Platform, please contact us immediately at [email protected] so that we can take prompt action.
838jili primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or international game providers — we ensure that such transfers are carried out in compliance with the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers.
Specifically, 838jili ensures that international data transfers are protected by one or more of the following safeguards:
The 838jili Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the 838jili Platform and does not cover the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the 838jili Platform. 838jili accepts no responsibility or liability for the privacy practices of third-party websites.
838jili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the email address on file and/or by posting a prominent notice on the Platform at least fourteen (14) days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. Your continued use of the 838jili Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, please discontinue use of the Platform and contact us to close your account.
We recommend reviewing this Policy periodically to stay informed about how 838jili protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 838jili Data Protection Officer (DPO) or our support team through the following channels:
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:
Your data is safe with us. Sign in to your 838jili account and enjoy hundreds of games with instant GCash payouts, knowing your privacy is protected every step of the way. Must be 21 or older. 🔞